FAQs

>FAQs>

Will I get my order in time for Christmas?

By | 2016-11-04T12:07:40+00:00 November 4th, 2016|

If you are ordering an item for Christmas 2016 we suggest you place your order by the following dates for 2nd Class Royal Mail delivery or International Standard. USA Canada order 27th November European orders (including Eastern European countries) 7th December UK personalised order 12th December UK orders 17th December If you think you've left [...]

Do I have to register to make an order?

By | 2016-10-19T22:22:28+00:00 September 28th, 2015|

No, you do not have to register to place an order, however registering on our site provides several benefits, such as: Remembering address details for future orders Ability to easily cancel or view previous orders online Ability to save shopping cart information for several days To register, either: Head to My Account, and fill in [...]

Who is the payment provider?

By | 2015-09-28T04:14:32+00:00 September 28th, 2015|

Our online payments are provided by PayPal. You can use your PayPal account to pay, or simply a one-off payment via Credit/Debit/Amex card.

What is the returns policy?

By | 2016-10-19T22:22:28+00:00 September 28th, 2015|

You have 14 days, from receipt, to notify us if you wish to cancel your order or exchange an item. Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; items which deteriorate quickly (e.g. food), personal items sold with a hygiene seal (cosmetics, underwear) [...]

What are the different order tracking options?

By | 2016-10-19T22:22:28+00:00 September 28th, 2015|

Items will be sent to the name and address provided by PayPal. Please ensure these are correct before making your purchase. UK Delivery is by Royal Mail 2nd Class. European delivery is by Royal Mail International Standard. If you wish to upgrade for a quicker or tracked delivery please select this during check out.