You have 14 days, from receipt, to notify us if you wish to cancel your order or exchange an item.
Unless faulty, the following types of items are non-refundable: items that are personalised, bespoke or made-to-order to your specific requirements; items which deteriorate quickly (e.g. food), personal items sold with a hygiene seal (cosmetics, underwear) in instances where the seal is broken.
If an account was created during ordering, orders can be cancelled under the My Account section of the site; however these will be reviewed before any refund is issued. If an account was not created, then please Contact Us to cancel the purchase, including the name, contact details and order reference number (if possible).